Return & Refund Policy

This Return & Refund Policy (the “Policy”) applies to all purchases of packaging materials and consumables (including but not limited to stretch wrap, OPP tape, logistics and moving packaging supplies) from our company (hereinafter referred to as “we/our”) in Singapore. We operate warehouses and maintain inventory in Singapore, providing packaging solutions and materials exclusively for industrial/business clients (B2B). This Policy is formulated in compliance with Singapore’s Consumer Protection (Fair Trading) Act and Sale of Goods Act 1982, and is designed to clarify the rights and obligations of both parties, with reasonable protection of our legitimate business interests.

1. General Principles

• All return and refund requests must be submitted within 7 calendar days from the date of delivery. Requests submitted beyond this period will not be accepted, as Singapore’s “Lemon Law” (applicable to retail consumers) does not apply to B2B transactions.
• To be eligible for return, all items must be unused, unopened, in their original intact packaging, and in resalable condition. Any item that has been opened, used, damaged, or tampered with by the customer will not be accepted for return or exchange.
• We reserve the right to inspect the returned goods to verify their condition and the validity of the return request. The inspection result shall be final and binding on both parties.
• This Policy applies exclusively to industrial/business customers (B2B), with terms tailored to the nature of B2B transactions and Singapore’s legal requirements for commercial purchases.

2. Eligible Return Conditions

Returns will only be considered valid in the following circumstances; no other reasons (including but not limited to customer’s change of mind, incorrect order placement, or unused inventory) will be accepted for B2B transactions:

• The delivered goods are incorrect in type, specification, or quantity compared to the confirmed order.
• The goods are damaged upon arrival (excluding damage caused by third-party logistics after delivery or improper handling by the customer) or have inherent quality defects that affect normal use (proven by reasonable evidence).

3. Non-Returnable Items

The following items are strictly non-returnable and non-exchangeable for B2B transactions, in line with industry practices and Singapore’s legal requirements, to protect our legitimate interests:

• All packaging consumables, including but not limited to stretch wrap, OPP tape, foam, corner protectors, and other logistics/moving packaging materials (whether opened or not), due to hygiene, safety, and product integrity concerns.
• Customized packaging solutions, cut-length products, and bulk orders (orders with quantity exceeding 100 units per item), as they are tailored to the customer’s specific needs.
• Goods damaged due to improper storage, handling, or use by the customer, or damage caused by normal wear and tear during use.
• Warehouse clearance items, discounted products, and second-hand packaging materials (if applicable), where the defect or condition was clearly indicated to the customer before purchase.
• All items purchased by industrial/business (B2B) customers, except for cases of incorrect delivery or inherent quality defects (change of mind, unused inventory, or internal business adjustments are not valid return reasons).

4. Return & Refund/Replacement Process

1. The customer must notify us in writing (via email or official contact channel) within the valid return period, providing clear photos/videos of the defective, incorrect, or damaged goods, as well as the delivery package and order number for verification.
2. After receiving the notification, we will respond within 3 working days and arrange for inspection of the returned goods (either at our warehouse or through designated personnel).
3. If the return is approved:
4.              Refund: Approved refunds will be processed within 14 working days after we receive and inspect the returned goods. The refund will be made via the original payment method, and original delivery fees are non-refundable.
5. Replacement: We will arrange for replacement of the goods (of the same type and specification) within 7 working days after inspection, free of charge, only if the return is caused by our error (e.g., incorrect delivery, inherent defect).
6. Return Shipping Costs: The customer shall bear all return shipping costs, unless the return is caused by our error (e.g., incorrect delivery, inherent quality defect). We will not be liable for any damage or loss during the return shipping process.

5. Disclaimer

• We shall not be liable for any return or refund requests resulting from the customer’s change of mind, incorrect order placement, improper use, storage, or handling of the goods.
• We shall not be liable for delays or damages caused by third-party logistics providers, but will assist the customer in verifying the situation with the logistics company if necessary.
• As this Policy applies exclusively to B2B transactions, Singapore’s Lemon Law (which governs retail consumer rights) does not apply to any return or refund requests under this Policy.
• We reserve the right to modify this Policy at any time. Any modifications will be posted on our official communication channels and will take effect 3 working days after notification to our B2B customers.