Terms & Conditions

These Terms and Conditions (the “Terms”) govern your access to and use of our website (the “Website”) and the products, services, and information made available through the Website (collectively, the “Services”). By accessing or using the Website or Services, you (hereinafter referred to as “You” or “Client”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other supplementary policies referenced herein. If you do not agree to these Terms, you must not access or use the Website or Services.

1. Interpretation and Definitions

1.1 Definitions

In these Terms, the following terms shall have the meanings set out below, unless the context otherwise requires:

• Company: Refers to our company registered in Singapore, operating warehouses and providing packaging solutions and materials exclusively for industrial/business clients (B2B).
• Client: Means any business entity, organization, or individual accessing the Website or using the Services for business purposes (excluding retail/consumer use).
• Contract: Means any agreement formed between the Company and the Client for the supply of goods or services pursuant to these Terms.
• Goods: Refers to the packaging materials and consumables supplied by the Company, including but not limited to stretch wrap, OPP tape, logistics and moving packaging supplies.
• Services: Means all services provided by the Company through the Website, including but not limited to product inquiries, order placement, delivery arrangements, and after-sales support.
• Website: Refers to our official website, including all its pages, content, links, and functionality.

1.2 Interpretation

Words importing the singular include the plural and vice versa. References to clauses are to the clauses of these Terms. Any reference to a statute or enactment includes any amendment, modification, or replacement thereof.

2. Eligibility and Client Obligations

2.1 You warrant and represent that: (a) you are a business entity or individual acting in the course of business; (b) you have the legal capacity and authority to enter into these Terms and any Contracts with the Company; (c) all information you provide to the Company (including but not limited to contact details, order information, and payment details) is accurate, complete, and up-to-date.

2.2 You agree to use the Website and Services only for lawful business purposes, and in compliance with all applicable laws and regulations in Singapore, including but not limited to the Consumer Protection (Fair Trading) Act and theSale of Goods Act 1982[4]. You shall not use the Website or Services in any way that may damage, disable, overburden, or impair the Website, or interfere with any other party’s use of the Website or Services.

2.3 You shall be responsible for maintaining the confidentiality of any login credentials or access information provided to you by the Company, and shall be liable for all activities conducted under your account.

3. Supply of Goods and Services

3.1 Order Placement and Acceptance

3.1.1 All orders placed by you through the Website are subject to acceptance by the Company. The Company reserves the right to accept or reject any order in its sole discretion, without liability to you. A Contract shall be formed only when the Company confirms acceptance of your order in writing (including email or electronic confirmation through the Website).

3.1.2 The Company shall use reasonable efforts to ensure that all information about the Goods (including descriptions, specifications, and prices) on the Website is accurate. However, the Company does not warrant the accuracy, completeness, or timeliness of such information, and reserves the right to correct any errors or omissions without prior notice. Prices are subject to change without prior notice, but the price applicable to your order shall be the price displayed on the Website at the time of order placement, unless otherwise agreed in writing.

3.2 Quality and Fitness of Goods

3.2.1 Pursuant to the Sale of Goods Act 1982, where the Company supplies Goods in the course of business, there is an implied condition that the Goods are of satisfactory quality, meaning they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the Goods and all other relevant circumstances.

3.2.2 This implied condition does not extend to any matter making the quality of the Goods unsatisfactory if: (a) the matter was specifically drawn to your attention before the Contract was made; (b) you examined the Goods before the Contract was made, and the matter ought to have been revealed by that examination; or (c) the Goods were supplied by reference to a sample, and the matter would have been apparent on a reasonable examination of the sample.

3.2.3 If you expressly or by implication make known to the Company any particular purpose for which the Goods are required, there is an implied condition that the Goods are reasonably fit for that purpose, unless the circumstances show that you do not rely, or it is unreasonable for you to rely, on the Company’s skill or judgment.

3.3 Delivery

3.3.1 The Company shall arrange for delivery of the Goods to the address specified by you in your order, within the estimated delivery time indicated on the Website. However, the Company shall not be liable for any delays in delivery due to circumstances beyond its reasonable control, including but not limited to transportation disruptions, supply chain issues, or force majeure.

3.3.2 Risk of damage to or loss of the Goods shall pass to you upon delivery. Title to the Goods shall remain with the Company until full payment of all amounts due under the Contract has been received by the Company.

4. Payment Terms

4.1 You agree to pay all amounts due for Goods and Services ordered through the Website in accordance with the payment terms specified in your order confirmation. Payment shall be made using the payment methods accepted by the Company (e.g., bank transfer, credit card).

4.2 All prices are exclusive of Goods and Services Tax (GST) and any other applicable taxes, which shall be added to the total amount due and paid by you.

4.3 If you fail to make any payment when due, the Company reserves the right to: (a) charge interest on the outstanding amount at the rate of 1% per month (or such lower rate as may be permitted by law) from the due date until payment is made; (b) suspend or terminate the supply of Goods or Services; (c) take legal action to recover the outstanding amount, including any costs incurred by the Company in doing so.

5. Return and Refund

5.1 These return and refund terms apply exclusively to B2B transactions, and Singapore’s “Lemon Law” (applicable to retail consumers) does not apply herein.

5.2 Returns will only be considered valid in the following circumstances: (a) the Goods delivered are incorrect (i.e., not as ordered); (b) the Goods have inherent quality defects that are not caused by improper use or handling by you. No returns will be accepted for reasons including but not limited to change of mind, incorrect order placement, or unused inventory.

5.3 To request a return, you must submit a written request to the Company within 7 calendar days from the date of delivery, providing details of the order, the reason for the return, and supporting evidence (e.g., photos of defective Goods). The Company will review your request and notify you of its decision within 3 working days.

5.4 If the return is approved: (a) Refunds will be processed within 14 working days after the Company receives and inspects the returned Goods, via the original payment method. Original delivery fees are non-refundable. (b) Replacements will be arranged within 7 working days after inspection, free of charge, for Goods that are incorrect or inherently defective.

5.5 The following Goods are strictly non-returnable and non-exchangeable: (a) Goods that have been used, damaged, or modified by you; (b) Customized Goods made to your specific requirements; (c) Goods with expired shelf life or perishable nature.

6. Intellectual Property Rights

6.1 All intellectual property rights (including but not limited to copyright, trademarks, patents, and trade secrets) in the Website, its content (including text, images, logos, and software), and the Goods and Services are owned by the Company or its licensors.

6.2 You are granted a limited, non-exclusive, non-transferable license to access and use the Website and its content for the sole purpose of placing orders and using the Services for your business needs. You shall not copy, modify, distribute, reproduce, or exploit any of the Company’s intellectual property rights without the prior written consent of the Company.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, the Company shall not be liable to you for any indirect, consequential, incidental, or special damages (including but not limited to loss of profits, loss of business, or loss of data) arising out of or in connection with these Terms, the Website, or the supply of Goods or Services, regardless of the cause of action (whether in contract, tort, or otherwise).

7.2 The total liability of the Company to you for any direct damages arising out of or in connection with these Terms shall not exceed the total amount paid by you for the relevant Goods or Services giving rise to the liability.

7.3 Nothing in these Terms shall exclude or limit the Company’s liability for: (a) death or personal injury caused by the Company’s negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the implied terms as to title, quality, or fitness for purpose under the Sale of Goods Act 1982; (d) any other liability that cannot be excluded or limited by law.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or in connection with: (a) your use of the Website or Services; (b) your breach of these Terms; (c) your violation of any applicable laws or regulations; (d) any negligent or wrongful act or omission by you or your employees, agents, or representatives.

9. Termination

9.1 The Company may terminate these Terms or any Contract with you immediately by giving written notice if: (a) you breach any of these Terms and fail to remedy the breach within 7 working days of receiving written notice of the breach; (b) you become insolvent, bankrupt, or enter into any arrangement with your creditors; (c) you cease to carry on business.

9.2 You may terminate these Terms by giving the Company 14 working days’ written notice. However, any outstanding obligations (including payment obligations) under these Terms or any Contracts shall remain in effect until fully performed.

9.3 Upon termination, all licenses granted to you under these Terms shall immediately terminate, and you shall cease to use the Website and Services. The Company shall retain all amounts due from you, and you shall return any unused Goods (where applicable) to the Company at your own cost.

10. Governing Law and Dispute Resolution

10.1 These Terms and any Contract formed between the Company and you shall be governed by and construed in accordance with the laws of Singapore.

10.2 Any dispute, controversy, or claim arising out of or in connection with these Terms or any Contract shall first be resolved amicably by the parties through good faith negotiations. If the dispute cannot be resolved within 30 days of the first written notice of the dispute, either party may refer the dispute to the Singapore International Arbitration Centre (SIAC) for arbitration in accordance with the SIAC Rules in force at the time of referral. The arbitration shall be conducted in Singapore, and the language of the arbitration shall be English. The award of the arbitrator shall be final and binding on both parties.

11. General Provisions

11.1 Modifications

The Company reserves the right to modify these Terms at any time. Any modifications will be posted on the Website, and shall take effect 3 working days after posting. Your continued use of the Website or Services after the effective date of the modifications shall constitute your acceptance of the modified Terms.

11.2 Severability

If any clause of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that clause shall be deemed to be severed from these Terms, and the remaining clauses shall remain in full force and effect.

11.3 Waiver

No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver by the Company of any breach of these Terms shall not constitute a waiver of any subsequent breach.

11.4 Entire Agreement

These Terms, together with our Privacy Policy and any other supplementary policies referenced herein, constitute the entire agreement between the Company and you in relation to your use of the Website and Services, and supersede all prior agreements, representations, and understandings (whether oral or written) between the parties.

11.5 Notices

All notices, requests, or communications between the parties shall be in writing, and shall be sent by email, post, or hand delivery. Notices sent to the Company shall be addressed to the contact details provided on the Website. Notices sent to you shall be addressed to the contact details you provided to the Company. A notice shall be deemed to have been received: (a) if sent by email, immediately upon transmission (provided that the sender receives no bounce-back notification); (b) if sent by post, 3 working days after posting; (c) if sent by hand delivery, immediately upon receipt.

11.6 Assignment

You shall not assign or transfer any of your rights or obligations under these Terms or any Contract without the prior written consent of the Company. The Company may assign or transfer its rights or obligations under these Terms or any Contract to any third party without your consent.

12. Contact Information

If you have any questions, comments, or complaints about these Terms, the Website, or the Services, please contact us at:

[Contact@packcare.sg]

[8713 6891]

[109 Kaki Bukit Avenue, #03-00 ShunLi Industrial Park, Singapore 415989]

Last Updated: [12/04/2026]